Order Delivery Charges and Timings
We always want your items to arrive in perfect condition, which is why we take enormous care in the design of our packaging and devote so much attention to the delivery of your order.
|Delivery Option||Item Qty||Cost||Details|
|UK Standard Delivery|| 1 item
2 or more
|Order by 18:00 GMT and we’ll deliver your order in 3-5 working days. You can also order items for delivery by a nominated date using the ‘Standard to arrive by’ option at checkout. Please note an extra day is required for deliveries to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands.|
|UK Nominated & Next Day|| 1 item
2 or more
|Order by 18:00 GMT for Next Day Delivery or for delivery on the nominated date of your choosing (excluding Sundays and Bank Holidays). The option of Nominated Day AM delivery is also available and additional charges apply (1 item £6.95, 2 or more items £8.95). Please note UK Nominated & Next Day delivery is unavailable to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands.|
|UK Saturday Delivery|| 1 item
2 or more
|Order by 18:00 GMT on Friday for Saturday delivery (excluding Bank Holiday Friday).
Please note Saturday Delivery is unavailable to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands.
|Europe Standard Delivery|| 1 item
2 or more
|Order by 18:00 GMT and we’ll deliver in 3-8 working days.|
|Rest of World Standard Delivery|| 1 item
2 or more
|Order by 15:00 GMT and we’ll deliver in 5-8 working days.|
Subscriptions Delivery Charges and Timings
|Subscription Type||Item Qty||Cost||Details|
|Weekly||1||£0.95||Please note that all Weekly Boxes are despatched daily, and can take up to 3 working days to arrive.|
|Monthly||1||£3.95||Please note that all Monthly Boxes are despatched weekly, and can take up to 5 working days to arrive.|
International Delivery Exceptions
Whilst most of our products can be sent overseas, occasionally there are a few exceptions whereby local customs restrictions are in place. Typically this will affect products containing alcohol or liquids. Also, some seasonal items that may contain small explosives are excluded from delivery outside of the UK (don’t panic, the small explosives are only included in our festive crackers!). If appropriate, we will make you aware of any international delivery restrictions when you proceed through the checkout.
At the time of ordering you can also provide us with a contact telephone number and delivery instructions that may help our carrier once your order has been despatched. Typically, this could include leaving an order with a neighbor or perhaps in a safe place if you are not home. We will pass your contact telephone number and delivery instructions on to our carrier to aid delivery – who will then either call the contact number provided or leave a card to let you know where to find your order if it has been left, or what to do next if we have missed you. Please note the contact number you provide will not be used for marketing purposes. Also, any Delivery Instruction you give will not be read by our team prior to your order being despatched, and should only be intended to aid our carrier once they are in receipt of your order. Please note we would recommend that you do not send your order to a PO Box (larger or multiple item orders sent to a PO Box address may not be delivered).
Delivering to BFPO addresses
We will make every effort to deliver your order to any given BFPO address. The British Forces Post Office (or British Field Post Office) (BFPO) is an agency that provides a postal service to HM Forces, separate from that provided by Royal Mail. BFPO addresses are used for the delivery of mail in the UK and around the world. When sending mail from the UK to a member of HM Forces serving overseas, the sender must address it to the appropriate BFPO number and not to the country in which that person is based.
Packing Your Order
Gift Box orders: Every gift box / hamper will be delivered in our protective, specially printed packaging to ensure it arrives in the best possible condition. Our gift boxes / hampers are made to order by our dedicated team, and may take slightly longer to prepare during our peak trading times. Whilst we will make every effort to despatch all gift boxes/hampers when requested, we cannot guarantee Next Day Delivery if ordered after 14:00, or if the quantity is over fifteen. For Corporate gift box/hamper enquiries please email us. We make every effort to ensure your order arrives in perfect condition. This may include the use of Ecoflo; a unique packing material designed to protect your goods whilst in transit. Afterwards, you can re-use, compost or recycle it in accordance with current environmental regulations.
Tracking Your Order
To track the progress of your order please visit your Order History under My Account and view the order details. We will also tell you of any changes or important delivery details affecting your order. Alternatively, our team are ready to help.
Adverse Weather Conditions
We will always make every effort to deliver your order on time. Occasionally, we are affected by factors that are beyond our control, such as bad weather. Should this happen, we will update our website with details of any delays we are experiencing.