- Amending & Cancelling
- Discounts & Vouchers
- My Account
- Product Info
- Returns & Refunds
This is only possible if your order has not been completed at our Despatch centre. You should immediately contact our Customer Service team with your order number. Please note we cannot change next days orders after 6pm on the day of order.
You will first need to log in with your email address and current password. Once logged in, you will see ‘Hello …’ at the top of the screen along with your name. By selecting this, you will have a further list of options, including ‘Manage Delivery Addresses’. This will present you with a list including your main address and previous addresses that you have saved. You will also have the option to ‘Enter New Address’ to your address book.
Dietary information is available on the product page to the right hand side of the product. If you require further information, we would ask that you send us an email
You can order in complete confidence; if you’re not 100% happy with your order or we miss an important delivery date, then we guarantee we’ll immediately put it right for you – refunding or replacing as appropriate. Please contact us here – we’re here to help. Alternatively, you can return your order to any of our UK stores
From your mini basket click ‘checkout’ you will then be taken to your full basket page. Within this page you will be asked on the left hand side beneath your items ‘do you have a voucher?’. Here you can add one voucher code. There will be specific terms and conditions depending on the voucher as to how this works in conjunction with any other offers.
Via mail order online and by phone we accept Visa, Mastercard, Maestro, American Express and PayPal.
On page 3 of checkout you will find the gift cards screen, from here you can choose the right card to be sent with your order. Find out more about all our Gifting here
Standard delivery will take between 3 and 5 days and costs £3.95 for single items and £4.95 for multiple items. Next day or nominated day delivery is available at £4.95 for single items or £5.95 for multiple items, with a specific AM option at £6.95 for single items or £8.95 for multiple items. We also offer Saturday and Same Day delivery. For full delivery details click here
Once on the Onyxior website you can click on the navigation bar options, then click on the category you wish to view. Then, you will see a full list of products in that category. From here simply hover above the item you wish to purchase, click through and then add to bag. You will then see your selection has been added to your bag in the top right of your screen.