FAQ’s

/FAQ’s
FAQ’s 2018-04-26T15:10:53+00:00
Can I amend my order after it has been placed? 2018-04-26T15:38:24+00:00

This is only possible if your order has not been completed at our Despatch centre. You should immediately contact our Customer Service team with your order number. Please note we cannot change next days orders after 6pm on the day of order.

Where can I find out specific dietary information on products? 2018-04-26T15:24:01+00:00

Dietary information is available on the product page to the right hand side of the product. If you require further information, we would ask that you send us an email

What if I’m not happy with my order? 2018-04-26T15:22:19+00:00

You can order in complete confidence; if you’re not 100% happy with your order or we miss an important delivery date, then we guarantee we’ll immediately put it right for you – refunding or replacing as appropriate. Please contact us here – we’re here to help. Alternatively, you can return your order to any of our UK stores

How do I add a voucher to my order? 2018-04-26T15:20:43+00:00

From your mini basket click ‘checkout’ you will then be taken to your full basket page. Within this page you will be asked on the left hand side beneath your items ‘do you have a voucher?’. Here you can add one voucher code. There will be specific terms and conditions depending on the voucher as to how this works in conjunction with any other offers.

What payment methods do you accept online? 2018-04-26T15:17:56+00:00

Via mail order online and by phone we accept Visa, Mastercard, Maestro, American Express and PayPal.

How do I add message cards? 2018-04-26T15:16:29+00:00

On page 3 of checkout you will find the gift cards screen, from here you can choose the right card to be sent with your order. Find out more about all our Gifting here

What are delivery options for the UK? 2018-04-26T15:14:52+00:00

Standard delivery will take between 3 and 5 days and costs £3.95 for single items and £4.95 for multiple items. Next day or nominated day delivery is available at £4.95 for single items or £5.95 for multiple items, with a specific AM option at £6.95 for single items or £8.95 for multiple items. We also offer Saturday and Same Day delivery. For full delivery details click here

Find and add items to your shopping bag. 2018-04-26T15:08:50+00:00

Once on the Onyxior website you can click on the navigation bar options, then click on the category you wish to view. Then, you will see a full list of products in that category. From here simply hover above the item you wish to purchase, click through and then add to bag. You will then see your selection has been added to your bag in the top right of your screen.